Koru Casino - Player’s winnings have been confiscated.

Removed 1440 from balance based on breach of terms, absolute rubbish initial win was around 1600 no bonus taken..

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino?
• Did you accumulate your winnings with or without a bonus?
• Has the casino specified which Terms and Conditions you allegedly breached? Please forward me the email you received from the casino after your winnings were confiscated at veronika.f@casino.guru.
• Have you passed the full KYC verification or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika