The player from Germany reported that despite having requested a ban on his account due to gambling addiction, he was still able to access it and had deposited 1120 euros. He had been informed by a casino employee that his account was closed, but he was able to log in later, which led to confusion and frustration as he demanded the return of his funds. The issue was resolved when the player marked the complaint as resolved, indicating satisfaction with the outcome.
Koru Casino - Player’s account remains open despite self-exclusion request.
Resolved
Our verdict
Case closed
Amount: €1,120
Koru Casino
Safety Index:Below averageCase summary
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