HomeComplaintsKlikki Casino - Player believes that their withdrawal has been delayed.

Klikki Casino - Player believes that their withdrawal has been delayed.

Closed
Our verdict

Player stopped responding

Amount: €500

Klikki Casino
Safety Index:Below average

Case summary

The player from Finland had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had communicated with the player regarding the delay, advising patience due to processing times and high volumes of requests. However, due to a lack of response from the player after multiple inquiries, the complaint had been closed, with the option for the player to reopen it in the future.

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1 year ago

"Withdrawals are usually instant, but in rare cases where a manual review is needed may take up to 24 hours to be processed on our side."


"Due to the high traffic, some withdrawals are delayed, because they require manual checks. However, I can reassure you that we are trying our best to process all transactions as soon as possible"


I have waited now over 70 hours to withdrawal be processed. This is ridicilious.

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1 year ago

Dear Regularplayer,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

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1 year ago

This site promises withdraws in 24 hours + its they say its instant pay casino + you dont need KYC processes in here. In my opinion KlikkiKasino doesnt respect even own rules!

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1 year ago

You think its normal to promise on the website that withdrawals are accepted during 24 hours + all affiliates says that this is instapaycasino and then support sends these emails after 3 days is gone?


Hello,

 

Greetings from Klikkikasino !

 

We can see your withdrawal is being processed. Accept our apologies for the delay. 


Due to the high volume of requests, our team needs a bit more time to process the withdrawals. 


As soon as we have an update on your withdrawal, we will contact you with more information.

 

That being said, nothing is required on your end at the moment.

 

We wish you a great rest of your day and remain at your disposal.

 

Kind regards,

 

Danny

Klikkikasino Support



I just have no words anymore. First you take a risk gambling, then you manage to win something and after the fun begin. How gambling in 2025 can be like this? Can someone please explain me?

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11 months ago

Dear Regularplayer,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

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11 months ago

Dear Regularplayer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru

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