The player from Austria successfully made a profit of €7,000 and submitted three withdrawal requests, but has not received clear information regarding the processing time. He inquires about the status of his payments amid concerns about potential delays.
Kingmaker Casino - Player's withdrawals are delayed.
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Kingmaker Casino
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3 days ago
Translation
Dear Support Team,
I recently made a profit of €7,000 and have already submitted three withdrawal requests.
Unfortunately, I haven't received any clear information yet about how long it will take to process my withdrawals. Therefore, I wanted to politely inquire when I can expect the payment, as I've heard there are delays.
Additionally, I am somewhat concerned as I have not yet received the money. Therefore, I would appreciate a brief update on the current status of my payment and the expected processing time.
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16 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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16 hours ago
Dear Muho66,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Could you please specify how many days ago was your withdrawal requested?
- Was your account, including the payment method, successfully verified?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you.
Thank you in advance.
Best regards,
Attila
