Kingmaker Casino - Player’s withdrawals are delayed.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Kingmaker Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share a screenshot of your withdrawal requests?
• Were your previous successful withdrawals made using the same payment method?  
• Have you received any communication from the casino regarding the status of your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Here's the screenshot....I used the same payment method in the past so nothing has changed compared to previous withdrawals, and the casino just tells me to wait.

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Samuel (samuel.s@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear sabrina1991,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Kingmaker Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Kingmaker Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear sabrina 1991,

Thank you for reaching out.

We would like to inform you that we are looking into your request.

We endeavour to complete the withdrawals as soon as possible.

Thank you in advance.

Kind Regards,

Kingmaker Casino Team

I'll keep you updated, nothing has changed for now.

still nothing

Dear sabrina 1991,

We are pleased to inform you that your previous withdrawal requests have been successfully completed yesterday, 28.08.2025.

Furthermore, we would like to assure you that your new submissions will be completed as a matter of urgency.

Thank you for your cooperation.

Kind Regards,

Kingmaker Casino Team

Thank you to the casino representative for the response and the information provided.

I kindly ask you, sabrina1991, to confirm whether the withdrawal has been successfully received, so that we can proceed with closing this complaint.

Thank you for the update and for confirming the payments you’ve already received. I’ll look forward to your confirmation once the pending withdrawals are processed, and I trust the matter will be resolved in full.

still nothing the withdrawals are

still pending....

Thank you for your response, sabrina1991. At this point, I would like to kindly invite the casino representative to comment on the situation. Please note that the casino has up to two weeks to process each payment. I will therefore keep this complaint open, and should no progress be made within that timeframe, we will step in. In the meantime, let’s remain hopeful. I sincerely wish to hear positive news regarding your withdrawal soon. Thank you, sabrina1991, for your patience, and I kindly ask the casino representative to keep us updated on any developments.

Dear sabrina1991,

We would like to kindly inform you that your current pending withdrawal requests will be completed at once.

Thank you for your cooperation.

Kind Regards,

Kingmaker Casino Team

Thank you to the casino representative for their response and the information provided.

Sabrina1991, may I kindly ask you to confirm whether you have successfully received your withdrawal? With your confirmation, we will be able to consider this complaint resolved and proceed to close it.

Dear sabrina1991,

We are pleased to confirm that your payment has been successfully completed.

Kind Regards,

Kingmaker Casino Team

Dear sabrina1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear sabrina 1991,

We would like to inform you that we endeavour to complete the pending withdrawal requests as soon as possible.

Kind Regards,

Kingmaker Casino Team

Thank you to the casino representative for the response and the information provided.

I kindly ask you, sabrina1991, to confirm whether the withdrawal has been successfully received, so that we can proceed with closing this complaint.

Dear sabrina 1991,

We would like to kindly inform you that we've placed your remaining pending withdrawal in priority.

Thank you for your patience.

Kind Regards,

Kingmaker Casino Team

Dear sabrina 1991,

We are happy to inform you that your payment has been successfully completed.

Thank you for your cooperation.

Kind Regards,

Kingmaker Casino Team

I would like to thank the casino representative for their cooperation.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.