The player from Australia had requested withdrawals one month ago, making three attempts with the maximum limit of 800. Despite daily communication and a formal complaint, he received repetitive responses from customer service, indicating that his withdrawals might not be honored. The player confirmed that he had made prior successful withdrawals and that the recent ones were accumulated without a bonus. His issue was resolved when he received his withdrawals after intervention. The complaint was marked as 'resolved' in the system.
Kingmaker Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: A$2,400
Kingmaker Casino
Safety Index:LowCase summary
Discussion
Public
Public
11 months ago
I made three withdrawals in the 16th 17th and 18th of march. 800 is the maximum withdrawal you can make! Customer service just say the same thing and to be patient. I’ve made a complaint with them and also contacted them nearly every day. They look like they will not honour my withdrawals.
Public
Public
11 months ago
Dear everyoneeverywhere,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
Public
Public
11 months ago
Hey thank you. I hope to get this resolved as soon as possible.
I have made many withdrawals in the past. I made one big withdrawal about 4000 and I was a vip took two weeks. They downgraded my vip status as I had not made deposits as I was waiting for withdrawals. No verification needed. I keep checking this but not needed. These three withdrawels were not with a bonus. It was accumulated! Please help. I don’t know where to turn.
Public
Public
11 months ago
Dear everyoneeverywhere,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
