The player from Germany filed a complaint against Kingmaker Casino regarding a withdrawal request of €500 made on July 16, 2026, which has not yet been processed. Despite multiple contacts with customer service, she has not received the funds and requests assistance.
Kingmaker Casino - Player’s withdrawal is delayed at Kingmaker Casino.
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Waiting for Casino Guru to reply
6d 23h 33m 32s
Kingmaker Casino
Safety Index 3.6 LowCase summary
Discussion
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17 hours ago
Translation
Complaint about Kingmaker Casino
Hello,
I would like to file a complaint against Kingmaker Casino.
On July 16, 2026, I requested a payment of €500. However, the money has not yet arrived in my bank account.
I contacted customer service several times. I was told that my payout had been prioritized. Nevertheless, I still haven't received the money.
I request that you investigate this case and help me receive my payment as quickly as possible.
Thank you for your support.
Best regards
[Redacted]
Edited by a Casino Guru admin
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
