HomeComplaintsKingmaker Casino - Player's withdrawal is delayed.

Kingmaker Casino - Player's withdrawal is delayed.

Opened
Current status

Waiting for player to reply

4d 15h 56m 8s

Kingmaker Casino
Safety Index 3.6 Low

Case summary

The player from Greece is facing a withdrawal issue that has been under review for five days, recalling a previous instance where the process took a month before he received his winnings.

Public
Public
5 days ago
grTranslationgb

filefilefile It has been under review for five days and this has happened before and I got my money back after a month.

Automatic translation:
Public
Public
2 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
2 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kingmaker Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Do I understand correctly that your current payout originates from winnings you achieved a month ago?
  • When was the last time you successfully cashed out from the casino?
  • Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin

Manoukas has 4d 15h 56m 8s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.