The player from Greece faced a withdrawal issue that had been under review for five days, recalling a previous instance when the process took a month before he received his winnings. The Complaints Team attempted to gather more information from the player to understand the situation better and extended the response time by seven days. Due to the player's lack of response to inquiries and reminders, the complaint was closed without further investigation or resolution. The player was informed that the complaint could be reopened if he chose to resume communication.
Kingmaker Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €300
Kingmaker Casino
Safety Index 3.6 LowCase summary
Discussion
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3 weeks ago
Translation
It has been under review for five days and this has happened before and I got my money back after a month.
Automatic translation:
Public
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kingmaker Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do I understand correctly that your current payout originates from winnings you achieved a month ago?
- When was the last time you successfully cashed out from the casino?
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear Manoukas,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
