The player from the United Kingdom requested a withdrawal on May 22, but after 8 days, he has yet to receive his funds. He expresses frustration over automatic responses from live chat and ignored emails, feeling mistreated in the situation.
Kingmaker Casino - Player’s withdrawal is delayed.
Opened
Current status
Waiting for player to reply
5d 14h 48m 55s
Kingmaker Casino
Safety Index 3.6 LowCase summary
Discussion
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Public
23 hours ago
hello,
I am extremely frustrated and feel completely mistreated. I requested a withdrawal on 05/22, and until now I still have not received my money. All I get are automatic replies from the live chat, and my emails are simply ignored.
Honestly, I feel like I have been robbed, because I cannot understand how it is possible for a withdrawal to take 8 days to be processed. I urgently need a proper response, as this situation is affecting me very badly and increasing my anxiety and stress.
I am requesting an immediate update and a definitive solution to this issue as soon as possible.
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9 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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9 hours ago
Dear kinhomd,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Jean
