The player from Australia had been waiting for two weeks to receive his third withdrawal request, but the funds had not yet been processed. The issue was resolved after communication with the Complaints Team, who facilitated the player's concerns regarding the delay. The player confirmed that he had not used any bonuses and that KYC verification was not needed. Following this, the player marked the complaint as resolved, indicating satisfaction with the outcome.
Kingmaker Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: A$301
Kingmaker Casino
Safety Index 3.6 LowCase summary
Discussion
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11 months ago
I have waited two weeks for my withdrawal for the third time now and still have not been paid
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11 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation.
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
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11 months ago
i did not use any bonuses. No verification needed. I just played slots.
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11 months ago
Thank you for your reply. Could you please forward me the communication between you and the casino regarding the delay in processing your payment? My email address is veronika.f@casino.guru. Alternatively, you may post screenshots here.
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11 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear lukegumby,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
