The player from Germany had requested a withdrawal 17 days prior, following a previous request that took 14 days for €1,000. He was still awaiting €10,500 in winnings and expressed frustration over the long delay. After multiple updates and communication with the casino, he confirmed the receipt of €7,500 in winnings over several transactions. The remaining withdrawal requests were eventually processed, leading to the resolution of the complaint.
Kingmaker Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €10,500
Kingmaker Casino
Safety Index:LowCase summary
Discussion
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7 months ago
Translation
Hello, I requested my first withdrawal about 31 days ago and only received it after about 14 days. Then I requested the next one, and now 17 days have passed, and I still haven't received any money. I've only received €1,000 in one month. I'm still missing €10,500. I think this is taking too long. Sincerely,
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6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you better and to understand your situation more thoroughly, could you please provide us with the following information:
- When exactly did you request the second withdrawal?
- Have you received any communication from the casino regarding the status of your withdrawal?
- What payment method did you use for your initial and subsequent withdrawals?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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6 months ago
Translation
Hello,
I received the second payment on
03.07.2025 (500€)
July 4, 2025 (€500)
July 5, 2025 (€500)
applied for.
I have received the answer several times (please be patient, it is being processed, etc.).
As always, I chose bank transfer as my payment method and have never had any problems before. The money always arrived within three to five days at the most.
Yes, I am verified to the extent that I have always received my payouts.
Yes, it was from a bonus, but I met all the bonus terms and conditions. (The money was wagered x40.
Best regards
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6 months ago
Translation
Hello, dear team. It's been 21 days now, and I still haven't received any money. I really hope you can help me. It's really depressing. Best regards.
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6 months ago
Translation
Good morning dear Guru team.
It's been 22 days, and I still haven't received any money. It's gotten to the point where I'm not even getting a response from support anymore, and if I do, it's in the middle of the night and in English.
In live chat yesterday and the day before yesterday, I was told my money would arrive this week. I just received a response from support saying my withdrawal request will be processed soon! I've really had enough. This is all a complete lie. Please help me! Sincerely,
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6 months ago
Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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6 months ago
Hello parkerchicco777,
My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Kingmaker Casino,
Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.
Thank you in advance.
Respectfully,
Attila G.
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6 months ago
Translation
Hello, thank you for your help. Do you need anything else from me? Sincerely,
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6 months ago
Translation
Hello. I received three €500 payments today after 24 days. I've requested the next payout. We'll see. Best regards
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6 months ago
Dear parkerchicco777,
Thank you for the update. Please keep us informed of any further developments.
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6 months ago
Dear parkerchicco777,
We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter.
Moreover, we would like to assure you that we will notify you promptly once there is an update.
Thank you for your patience and understanding.
Kind Regards,
Kingmaker casino Team
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6 months ago
Translation
Yes, I'll keep you updated. @ Casino Guru)
@Kingmaker.
I hope it goes faster this time.
Best regards
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6 months ago
Translation
Good morning
I am now waiting for the payouts from
July 26, 500€
July 27, 500€
July 28, 500€
The first one should actually arrive today. I'm curious.
It would be really disappointing if it took longer again.
Best regards
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6 months ago
Dear parkerchicco777,
Thank you for the update. Please let us know when the payments arrive.
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6 months ago
Translation
Hello. According to my invoice, the next €500 should arrive by 3 p.m. today, as that will have been three full business days. My hopes are rather low, but there's no other choice. Sincerely,
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6 months ago
Dear parkerchicco777,
We are pleased to inform you that your withdrawal requests 3x 500 EUR have been successfully completed.
Kind Regards,
Kingmaker Casino Team
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6 months ago
Translation
Hello Kingmaker. Yes, I just received it. Thank you very much, and I hope the remaining €7,500 continues to flow like this. 😉 Best regards
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6 months ago
Dear parkerchicco777,
It looks like the remaining withdrawals should be processed without any issues.
Would you agree to have this complaint marked as resolved?
Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.
Best regards,
Attila G.
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6 months ago
Translation
I would like to wait for the next payment. Sincerely,
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6 months ago
Dear parkerchicco777,
As per your request, we will keep this complaint open until you confirm the receipt of all your withdrawals.
Please keep us updated on any progress.
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6 months ago
Translation
Great, thank you very much. Best regards
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6 months ago
Translation
Good morning
Now I am waiting for the payouts from
July 30th = €500
July 31st = €500
August 1st = €500
The first payment should actually be made today.
I'm curious.
Best regards
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6 months ago
Translation
Unfortunately, no further payment has been received yet
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6 months ago
Dear parkerchicco777,
Thank you for the update. Please keep us informed of any further developments.
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6 months ago
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Unfortunately, I still haven't received any payment today. Sincerely,
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6 months ago
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Good morning, today, August 5th, I still haven't received another payment. It's really a shame that this keeps happening.
That's why I don't want to close this case until I have all my money. I'm still missing €7,500.
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6 months ago
Dear Kingmaker Casino,
Could you please clarify the reason for the delay?
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6 months ago
Translation
Small update. Just received the next €500. Thanks.
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6 months ago
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The next €500 was supposed to arrive today. Unfortunately, I didn't receive anything today.
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6 months ago
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Unfortunately, I still haven't received any money? Please help.
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6 months ago
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Unfortunately, still nothing. It's overdue again. 6 days have passed. Sincerely,
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6 months ago
Dear all,
We are pleased to inform you that the withdrawal request of 1500 EUR has been successfully completed.
Kind Regards,
Kingmaker Casino Team
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6 months ago
Dear Kingmaker Casino,
Thank you for the update.
Dear parkerchicco777,
Could you please confirm the receipt of your withdrawals?
Best regards,
Attila G.
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6 months ago
Translation
Hello, yes, the money has been received. Thank you.
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6 months ago
Dear parkerchicco777,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Attila Gorkij
Casino.Guru
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6 months ago
We’ve reopened this complaint at the request of parkerchicco777.
Dear parkerchicco777,
Please let us know as soon as you have received the rest of your withdrawals.
Best regards,
Attila G.
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6 months ago
Translation
I had the next payouts on August 8th.
9.8.
10.8.
I applied for it and so far nothing has arrived. Thank you. Kind regards.
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5 months ago
Dear parkerchicco777,
Do you have any updates for us?
Best regards,
Attila G.
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5 months ago
Translation
Hello, the next payment arrived yesterday. €4,000 is still outstanding. Sincerely,
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5 months ago
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Hello. I've been waiting for the next payout since August 19th. It's annoying. Sincerely.
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5 months ago
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Today is August 25th, and there's still no money. What a shame.
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5 months ago
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Hello. Still no money today. Sincerely,
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5 months ago
Translation
It's been nine days since the last withdrawal request.
I find it really difficult because it's always the same process.
what's going on Kingmaker Casino?
Best regards
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5 months ago
Dear parkerchicco777,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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5 months ago
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Hello. No, I still haven't received any money. It's been 10 days now. Sincerely,
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5 months ago
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Hello, I haven't received any money today either. I'm asking for your help. Today is the 11th day without a payout.
Best regards
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5 months ago
Dear Kingmaker Casino,
Could you please clarify the reason for the repeated delays?
Thank you in advance for your cooperation.
Best regards,
Attila G.
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5 months ago
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Today it's been twelve days and still nothing. Unbelievable.
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5 months ago
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Hello, today is day 13, but still no money. Sincerely,
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5 months ago
Dear parkerchicco777,
Thank you for reaching out.
I am happy to confirm that your withdrawal is in final stage for processing by our Finance Department since today is the third working day.
We aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.
Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.
Best regards,
Kingmaker Casino Team
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5 months ago
Translation
Hello, yes, I'm familiar with that by now, but it can't be that I have to wait 14 days for a payout every time. At every other casino, it takes three days. Sincerely,
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5 months ago
Dear parkerchicco777,
Do you have any updates for us? Could you also let us know how much is still outstanding from your withdrawals?
Additionally, could you please provide a summary of the time frames for the withdrawals that have already been completed?
Best regards,
Attila G.
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5 months ago
Translation
Hello. The last €1,500 arrived yesterday, and I'm now waiting for the final €1,500. Then everything will be settled. I'll let you know as soon as I receive it. Sincerely,
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5 months ago
Dear all,
I hope this message finds you well.
We would like to inform you that all the pending withdrawals have been successfully completed.
Thank you for your patience and cooperation.
Best regards,
Kingmaker Casino Team
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5 months ago
Translation
Hello. All outstanding amounts have been settled. Thank you for everything. Sincerely.
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5 months ago
Dear parkerchicco777,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Attila Gorkij
Casino.Guru
