The player from Greece faced delays in processing a withdrawal that had remained pending since May 22, surpassing the stated 3 business days. Despite contacting customer service multiple times, he received only generic responses without a clear timeline for resolution. The issue was resolved when the withdrawal was successfully processed after the player waited the advised 14 business days. The complaint was marked as 'resolved' in the system, and the player was thanked for his cooperation.
Kingmaker Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €500
Kingmaker Casino
Safety Index:LowCase summary
Discussion
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Public
9 months ago
Translation
In the information about withdrawals, you state that they are processed in 3 business days. I have a pending withdrawal since 22/5. We are on the 8th business day. Every time I have contacted customer service, the answer is the same "we are sorry for the delay, don't worry, etc." without any further information about when it will be processed. I believe they are deliberately delaying withdrawals so that the user can cancel them. In general, I recommend staying away from this company if you don't want to get involved with huge waits and unreliable platforms. I will send every day to customer service until the 15th business day and from then on I will file complaints with the gaming committee.
Automatic translation:
Public
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9 months ago
Dear dimos_1989,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Natalia
Public
Public
9 months ago
TranslationI will wait until 14 business days have passed and contact you again. Thank you
Automatic translation:
Public
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9 months ago
Dear dimos_1989,
We're glad to hear that your withdrawal was eventually successful and your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Natalia
Casino.Guru
