The player from Germany had requested a withdrawal three weeks ago for a total of €1,400 from three separate withdrawals. However, he had not received the funds and was met with repetitive responses from customer service. The issue was resolved after the player confirmed that he had previously completed a successful withdrawal and that his winnings were fully wagered. Following this, the complaint was marked as resolved by the player.
Kingmaker Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,400
Kingmaker Casino
Safety Index:LowCase summary
Discussion
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7 months ago
Translation
Four weeks ago, I made three withdrawals: two €500 and one €400. Customer service always responds with the same statements. Please help me get my money.
Automatic translation:
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7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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7 months ago
TranslationHello, my profile says I don't need verification. A withdrawal of €500 worked without any problems a few weeks ago.
All winnings were generated through slots, through bonuses after deposits. This also includes the amount that has already been paid out. However, I had fully wagered these, and only then was the amount ready for withdrawal.
Thank you very much for your help!
Automatic translation:
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7 months ago
Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Alternatively, you may post screenshots here. Thank you for your cooperation.
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7 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Redpain,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
