The player from Germany had a pending withdrawal of €10,502.02 at Kingmaker Casino, which he requested two weeks prior, experiencing delays in processing. He noted that his last payout took about 10 days and had not yet reached out to the casino's support. The issue was resolved as the player received updates on his withdrawals, with multiple payments processed successfully, and he marked the complaint as resolved in the system. The Complaints Team confirmed the resolution and offered further assistance if needed.
Kingmaker Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €10,502
Kingmaker Casino
Safety Index 3.6 LowCase summary
Discussion
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11 months ago
Translation
Good morning,
I'm getting back to you regarding a delayed payment.
I currently have a withdrawal amount of 10,502.02 euros pending at Kingmaker Casino.
The payout currently includes:
June 18, 2025 - €500.00
June 19, 2025 - €500.00
June 20, 2025 - €500.00
Currently it is 15 days.
The last payout came on June 18, 2025, and took about 10 days.
I have not yet submitted a complaint/request to the casino's support.
If it always takes this long, then I'll have to wait a long time for the money. Maybe you can help me.
Kind regards ****
Edited by a Casino Guru admin
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11 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kingmaker Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share screenshots from your payout history so we may review the frequency of your payouts?
- Have you accumulated your winnings with the help of a bonus?
- Since when are you attempting to withdraw the most recent winnings, and when was the last time you were in contact with the casino?
- Share the evidence here or submit it to my email at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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11 months ago
TranslationI won the winnings without a bonus.
The complaint describes everything since when I tried to withdraw the money.
I currently have no contact regarding my withdrawals. Should I contact the casino's support team?
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11 months ago
TranslationI contacted the casino's support team today. Is it okay to post the support message history here? Is that important for processing?
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10 months ago
TranslationHello Tomas, I just sent you two emails regarding my email history with Kingmaker. Please check to see if you've received two emails from me.
Unfortunately, nothing has changed regarding the payout. I'm still waiting for the money, even though I submitted my initial request to kingmaker on June 18th.
Kind regards *****
Edited by a Casino Guru admin
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10 months ago
Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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10 months ago
Dear Phantom557788,
My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Kingmaker Casino representative to join this conversation and participate in the resolution of this complaint.
Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?
Thank you in advance for providing the information.
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10 months ago
TranslationOK, then I'll wait for Martina. Then she can tell me what my next steps are.
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10 months ago
Dear Phantom557788,
Hopefully, the casino will be clear on what is going on and what are the steps you need to take.
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10 months ago
TranslationCurrent withdrawal was completed today.
I've now requested the next payment. I hope it will be faster this time. I'll keep you updated on the status.
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10 months ago
Dear Phantom557788,
I am glad that the withdrawal went through.
Yes, please keep me updated everytime the withdrawal is completed.
Thank you very much
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10 months ago
TranslationThe next two payouts have arrived. This time, it was quick.
I will continue to keep the status up to date.
Have a nice weekend
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10 months ago
TranslationCurrent withdrawal from 12/13/14.07.2025 would just be paid out.
I will release the next amounts for payout and inform you as soon as something happens.
Currently still open 6500,00€
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10 months ago
TranslationCurrently, €6502.00 is still outstanding.
1500 euros are currently pending processing for payment.
July 18, 2025 - €500.00
July 19, 2025 - €500.00
July 20, 2025 - €500.00
I'll keep the status open until something happens here.
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10 months ago
TranslationCurrently have not received any further payout.
I am currently waiting for payment orders from
18 / 19 and 20.07.2025
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10 months ago
Dear Phantom557788,
Thank you very much for the update!
Dear Kingmaker Team,
can you please give us an update on the withdrawals?
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10 months ago
Dear Phantom557788,
Upon reviewing your account we are pleased to inform you that your earlier pending withdrawals has been successfully processed, and the funds were dispatched from our end on July 30, 2025.
The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.
We would kindly like to remind you that you can have a maximum of 3 (three) active withdrawal requests each having gap of 24 hours and for the forth one you have to wait for any one of the earlier 3 withdrawal request to be processed.
We sincerely appreciate your patience, understanding, and cooperation. Thank you very much.
Best regards,
Kingmaker team.
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10 months ago
TranslationThe money arrived today. Thank you.
The next payout was processed today.
I am changing my account balance because I have now lost 3500 euros.
Currently, 1,500 euros are still outstanding.
Regards, Adrian
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9 months ago
TranslationPayments from July 30, August 2, and August 3, 2025 were made.
I'll arrange the next payments. I'll keep you updated.
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9 months ago
TranslationI'm correcting my last post. The payment from August 9th is still outstanding and hasn't been paid out yet.
I canceled the payments from August 10th and 11th because I was gambling.
However, I subsequently won money again and released it for withdrawal.
This means there are currently 3 outstanding payouts.
09.08.2025 - 500.00 euros
17.08.2025 - 500.00 euros
18.08.2025 - 500.00 euros
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9 months ago
TranslationCurrent status:
Withdrawal completed on August 9, 17, and 18, 2025.
The next withdrawal is being requested. I'll keep you updated.
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9 months ago
TranslationCurrently, €4402.00 is still outstanding.
1500 euros are currently pending for payment.
19.08.2025. - 500,00€
20.08.2025. - 500,00€
21.08.2025. - 500,00€
I'll keep the status open until something happens here.
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9 months ago
TranslationCredit paid out. Thank you for your help.
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9 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Phantom557788,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Martina
