Kingmaker Casino - Player’s winnings haven’t been received yet.

Hello. I have made a withdrawal of €300 on kingmaker. Since the day the withdrawal was made, I have been talking to the chat and the answers I get are that the money will be credited within 3 days. In new conversations, they told me that the withdrawal has been given priority and that I will receive my money within the day, something that did not happen. The next day, I chat again in the chat and they inform me that from one moment to the next the money will be in my account and that I should log in regularly to check. Something that did not happen. So in the evening, I chat again in the chat and they tell me that their colleagues lied to me and that the process is in the processing stage and not in the final stage. Today I made an attempt to talk to them again and they told me that actions were taken to receive my money and it is not impossible for me to burn it within the day. Something that has not happened yet. Please take immediate action to receive the money as I believe that this particular casino is making fun of me. I should add that the money is not won from bonuses and that the account says that it does not require verification.

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Dear Vas53,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Please do something so I can get the money immediately.

Hello. I have made a withdrawal of €300 on kingmaker. Since the day the withdrawal was made, I have been talking to the chat and the answers I get are that the money will be credited within 3 days. In new conversations, they told me that the withdrawal has been given priority and that I will receive my money within the day, something that did not happen. The next day, I chat again in the chat and they inform me that from moment to moment the money will be in my account and to log in regularly to check. Something that did not happen. Late in the evening, I chat again in the chat and they tell me that their colleagues lied to me and that the process is in the processing stage and not in the final stage. Today I tried to talk to them again and they told me that steps were taken to get my money and it is not impossible that I will have it within the day. Something that has not happened yet. Please take immediate action to get the money as I believe that this particular casino is making fun of me. I should add that the money is not won from bonuses and that the account says that it does not require verification. Please do something.

The account status is under review for 3 days. Withdrawal by bank transfer.

Guys, do something immediately. Intervene. We don't respond to anything. The live chat doesn't open and I don't know what to do. Please do something so I can get the money. Please

Guys, do something right away. Please.

They said this and nothing else. Please do something.

That's what they say and I still haven't received ANYTHING WHILE THEY SAY THEY ARE READY TO SEND ANYTIME AND FOR ME TO CHECK MY BANK ACCOUNT BUT ANOTHER LIE FROM THEM. I haven't received anythiiiiing. Help guys. Do something.

Here they say that everything is ready for me to receive my money and they haven't given anything. After so many lies they leave the conversation on their own. Without me telling them that I don't need anything else. They just leave. Do something so I can receive my money please, we're talking about scams.

Will you answer??? Do something so I can get my money?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vas53,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla