The player from Greece has not received a refund of a 15% cashback bonus after a week, despite not having made any withdrawals.
Kingmaker Casino - Player’s cashback refund is delayed.
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Current status
Waiting for Casino Guru to reply
5d 8h 22m 6s
Kingmaker Casino
Safety Index:LowCase summary
Discussion
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Public
3 days ago
Translation
I have made deposits using the 15% cashback bonus and after a week as stated in the corresponding bonus I have not received any refund without of course having made a withdrawal. I am submitting a photo of the bonus and the payment history for the corresponding week.
Automatic translation:
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Public
2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kingmaker Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your account verified?
- Have you benefited from a similar bonus in the casino in the past?
- Have you accepted any bonuses with your deposits during the week?
- Have you contacted casino support and asked for assistance? What response have you received?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
