The player from Greece had requested to close his account on July 24, 2024, due to a gambling addiction, but the casino reopened it without consent, which led to further losses of 170 euros. He sought permanent closure of his account and compensation, as he continued to receive promotional offers. The Complaints Team reviewed the case but concluded that without a clearly stated self-exclusion request, they could not proceed. Consequently, the complaint was closed, and the player was advised on how to properly request self-exclusion in the future.
Kingmaker Casino - Player’s account has been reopened against his request.
Closed
Our verdict
Insufficient evidence from player
Amount: €170
Kingmaker Casino
Safety Index:LowCase summary
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