The player from Germany faced difficulties with her withdrawal from the casino. After multiple delays and communications, she received her payouts in stages, with the last update confirming the receipt of her payments. The Complaints Team facilitated communication between her and the casino, which ultimately expedited the processing of her withdrawals. The issue was marked as resolved, and the player confirmed her satisfaction with the outcome.
Kingmaker Casino - Player is struggling to withdraw funds.
Resolved
Our verdict
Case closed
Amount: €10,700
Kingmaker Casino
Safety Index:LowCase summary
Discussion
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5 months ago
[post was edited by Casino.Guru admin to allow translations to other languages]
Hello, I have a problem with Kingmaker Casino. Between September 29th and October 1st, I submitted several withdrawal requests, adhering to the casino's limit (3 x €500 every 24 hours). I haven't received any withdrawals yet, even though the requests have been in the system for several days. My current account balance is €9,200, in addition to the amounts already requested for withdrawal. My withdrawals are still pending. Furthermore, I haven't been asked to verify my account (KYC), even though the total amount exceeds €10,000. Please help me find a solution and get my money. I can provide screenshots and conversations with Kingmaker support. Thank you for your support!
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5 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you accumulated your winnings with the help of a bonus?
- When was the last time you were in contact with the casino regarding the delay? What response have you received?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
Translation
Hello! Today, October 13, 2025, I received my first payout of €500 after two weeks. It's frustrating. I hope the rest arrives in my account as soon as possible. I'll keep you updated! Thank you.
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4 months ago
Thank you very much for the update.
We will keep this complaint open until you confirm that your further payouts progress smoothly. Please keep me informed about any further developments.
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4 months ago
TranslationHello,
Thank you for your support so far. I would like to point out that my withdrawals are still significantly delayed. After almost two weeks, I finally received my first withdrawal of €500 today, even though I still have a significantly larger amount outstanding in my account.
This delay is very frustrating and concerning. Please keep the complaint open until all my withdrawals have been fully processed. I would greatly appreciate it if you could ask the casino to expedite the remaining payments.
Thank you in advance for your help. I'll keep you updated on any further developments.
Best regards,
Diana22.L
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4 months ago
TranslationHello! I was supposed to receive the money today, September 30th and October 1st, but nothing. I keep getting the same response from the employees: "Please be patient," even though a lot of time has passed! Thank you for your help!
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4 months ago
TranslationUpdate: I have received the 2 payouts of €500 each, and in total I have received €1500 of the €10700 so far.
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4 months ago
Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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4 months ago
TranslationHello! I was supposed to receive my payouts for October 13th, 14th, and 15th today, but nothing has happened so far. I'm afraid it will take longer than 3 business days again... I hope you can help me, thank you!
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4 months ago
Hello,
My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.
Dear Kingmaker Casino,
Could you possibly provide additional information regarding the withdrawal and clarify the situation?
Thank you in advance.
Respectfully,
Romi
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4 months ago
Dear Diana22.L,
Thank you for reaching out to us.
We would kindly like to apologize for the delay of your withdrawal request.
Please be informed that we forwarded your payment with priority and expect the finalization of your transaction in the nearest time.
We thank you for your understanding and patience.
Kind regards,
Kingmaker Casino Team
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4 months ago
TranslationUpdate: I have received the three withdrawals from the respective dates: October 13, 14, and 15. I withdrew another €500 today, and the remaining balance in the account is €7,200. I'll keep you updated on the other withdrawals. Thanks, Casino Guru!😇
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4 months ago
Hello all.
Thank you for your cooperation.
We will wait for another update.
Best regards,
Romi
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4 months ago
TranslationUpdate: I received the €1,500 payout on October 21, 22, and 23, 2019. The remaining balance in my account is €6,200. Thank you, Kingmaker Casino! I hope it stays this way so the payouts are processed as quickly as possible. Thanks, Casino Guru!
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4 months ago
TranslationHello, I was supposed to receive the three direct debits from October 24th, 25th, and 26th today, but nothing has arrived yet. I'm afraid it's going to take a long time again…
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4 months ago
TranslationHello, I've been waiting for four days now and still haven't received anything... Please help me, Casino Guru.
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4 months ago
TranslationUpdate: Today I received the three withdrawals from October 24th, 25th, and 26th. My remaining balance is €4700. Thank you so much, Casino Guru!
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4 months ago
TranslationUpdate: I received the withdrawals from November 1st, 2nd, and 3rd today. The remaining balance is €3200. Many thanks to Casino Guru and Kingmaker Casino!
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3 months ago
TranslationHello Casino Guru, I was supposed to receive my withdrawals today, but nothing has arrived yet. I'm afraid it's going to take a long time again...
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3 months ago
TranslationHello! Almost two weeks have passed and I still haven't received my money.
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3 months ago
Dear Kingmaker Casino,
Could you perhaps explain what is going on, please?
Thank you.
Best regards,
Romi
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3 months ago
Dear Diana22.L,
Thank you for your reply and patience.
We would kindly like to apologize for the delay and any inconvenience this may cause.
Please be informed that your payment is in the last stages and will be finalized in the nearest time.
We thank you for your understanding.
Kind regards,
Kingmaker Casino Team
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3 months ago
TranslationUpdate: Today, November 15th, I received the 3 payouts; the remaining balance in the account is €1700. Thank you so much, Casino Guru!
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Diana22.L,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Romi
