Kingmaker Casino - Player claims that payment has been delayed.

I had requested a withdrawal on Nov 4th,2025. The website states it takes 3 days. It is now on the third day and any time I try to contact I get the same automated messages/responses. I was assured today that my case has been put on priority, but after reading many reviews, I doubt that. My withdrawal is still stuck in "under review" which has been that way since the beginning. This is the worst casino I have ever dealt with when it comes to withdrawals and the first casino I have ever made a complaint on. DO NOT DEAL WITH THIS CASINO. There are far better ones with withdrawals that come within an hour of requesting them.

Another negative factor with this casino is they do not offer deposit limits or any limits for that matter. It’s downright robbery.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mimi231,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I still have not received my withdrawal. It still says "under review" and I have checked and double checked that all information is up to date. Any talking with customer service leads to nowhere.

As of today, Monday November 17th, my withdrawal still says "under review". I have not received any payment.

Dear Mimi231,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

As of today, Monday November 17th, it is still "under review". It has not been approved or processed.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mimi231,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila