Kingmaker Casino - Player believes that their withdrawal has been delayed.

Hallo, wieder einmal wird eine Abhebung im Kingmaker Casino nicht bearbeitet. Zwischendurch lief es mit einer geringeren Abhebung super. Jetzt, mit 500,00 Euro Abhebung, habe ich ein Dejavu aus Juli 2025. Augenscheinlich, und da bin ich wohl nicht die Einzige die eine Beschwerde einreicht, ist wieder eine Phase, in der die Abhebungsanträge liegen gelassen und nur mit Eurer Unterstützung bearbeitet werden.

KYC ist lt. Konto nicht erforderlich. Der Gewinn stammt aus Echtgeld.

Vielen Dank vorab.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Da hier bereits heute eine Beschwerde auf gelöst und damit als bearbeitete Abhebung zu werten ist, scheint Kingmaker imaginär und nicht nach "Reihenfolge" auszuzahlen. Solche Pratiken schaden dem Spielerlebnis und die Freude über den Gewinn in diesem Casino. Und diese Praxis kann ich nur persönlich nehmen.

Dear player, just to confirm—can we consider your complaint resolved?

Hallo Dominika, nein. Meine Abhebung wurde noch nicht bearbeitet.

Mein Kommentar bezog sich auf eine andere Beschwerde gegenüber dem Casino.

Ich bitte die Irritation zu entschuldigen

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hallo Dominika,

ich habe keine Auszahlung erhalten. Die täglichen Mails (Nachfrage Stand der Bearbeitung) an den Kundensupport habe ich mittlerweile eingestellt. Es kommen immer die gleichen Antworten.

Anbei die letzte Antwort vom 25.08.2025.

Vielen Dank. LG Katja

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Is your withdrawal still pending?

Have you contacted the casino to confirm if they need any additional verification or documents from you?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hallo Dominika, ich sende die entsprechende Kommunikation mit dem Casino per Mail.

Der Gewinn resultiert aus Echtgeld, sollte ein Bonus aktiviert gewesen sein, ist dieser vor der Beantragung auf Abhebung storniert worden.

Eine Verifizierung ist bis heute, lt. Casino, nicht notwendig.

Die Auszahlung steht bis dato weiterhin aus. LG

Hallo Dominika, meine Mail an den Kundensupport am 01.09.2025 blieb unbeantwortet. So überhaupt keine Reaktion, spricht nicht gerade für das Casino. Nun ist der Antrag bereits seit 18 Tagen unbearbeitet.

Dazu noch meine Frage, ob meine Mail angekommen ist.

LG

Ich habe den Kundensupport eben nochmals angeschrieben.

Ich erhalte auch keine Eingangsbestätigung mehr - zumindest nicht für die beiden letzten Mails. Das bedeutet, dass meine Mails/Nachfragen dort nicht mehr ankommen /gesperrt sind.

Dear player, have you received the withdrawal?

Hallo Dominika, nein ich habe keine Auszahlung erhalten. LG

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Samuel (samuel.s@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear KatjaM,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Kingmaker Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Kingmaker Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hallo Samuel, es gibt keine Neuigkeiten in diesem Fall. Und Danke vorab für Eure Unterstützung hierbei.

Der Antrag läuft jetzt schon über 3 Wochen und das Casino versteckt sich hinter "großes Antragaufkommen und aufrichtiger Entschuldigung". Irgendwann reicht auch so eine Begründung nicht mehr aus und die Entschuldigung verfehlt ihre Wirkung.

Dear KatjaM,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter regarding your pending withdrawal.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

Kingmaker Casino Team

Dear KatjaM,

We are pleased to inform you that your withdrawal request has been successfully completed.

Kind Regards,

Kingmaker Casino Team

Dear Kingmaker Casino Team,

Thank you for the update and for confirming that the withdrawal has been completed.

Dear KatjaM, could you please let me know if you’ve received the funds as well? Once you confirm, I can mark this complaint as resolved and close it.

Hallo liebes Team, Ja, ich habe die Auszahlungssumme erhalten. Vielen Dank für Eure Unterstützung in diesem Fall. LG

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear KatjaM,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel