Kinghills Casino - Player’s withdrawal request is delayed.

Hi My name is Felicia R. Im a gambling player online from London , and I have a problem with the a online gambling casino called "Kings hill" I played and I win so money and now thery dont let me to widraw my money beacause thery dont acept bank statement like proof of purchase and no screan shoot from app … I did my vest and try to speake with them but thery just playing with my mind and documents every day asking differently papers … i made a recording from the chat chit the customers service from casino and also screenshot from my banking discussions and proofs , I also i serched about Kings hill and i observe it dont have license… please help me…. Thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to clarify your situation.

• Could you please specify which payment method was used to deposit 30 GBP into the casino on 22 July? If it was a payment card, please also mention the name of your bank.
• Have you been asked to submit any additional identity documents that have not yet been approved by the casino as part of the KYC process?
• Have any of your identity documents already been approved?
• When was the last time you communicated with the casino regarding the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

H i I had payed with monzo bank more exactly monzo flex by apple pay, and before i sumit all my cards im using for gambling and my pasport photo and proof of residence ( monzo bank statement) what this got aproved , and last time i did spoked yesterday night with them and thery was transferred me from one agent support to another without to tell me., i asked them also to transffer me to them manager to can talk with him but thery didnt alow me.

I had payed with monzo bank more exactly monzo flex by apple pay, and before, i sumit all my cards im using for gambling and my pasport photo and proof of got aproved , and last time i did spoked yesterday night with them and thery was transferred me from one agent support to another without to tell me., i asked them also to transffer me to them manager to can talk with him but thery didnt alow me.

Thank you for your response.

Could you please forward me the proof of deposit made on 22 July that you sent to the casino?

Please note that this document should show only this single transaction (ideally in PDF format) and include all your personal details.

Dear Rakly,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.