The player from the United Kingdom has been waiting three months for a resolution regarding his account, where his raw balance was converted into bonus funds with a max win of £43 after he won £152. Despite over 50 contacts through live chat and emails, he continues to receive vague responses about the situation.
Kinghills Casino - Player's winnings are confiscated as bonus funds.
Opened
Current status
Waiting for player to reply
6d 20h 41m 28s
Kinghills Casino
Safety Index:HighCase summary
Discussion
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Public
yesterday
Have been waiting 3 months for this to be resolved, they turned my raw balance into bonuses funds with max win of £43 when I won £152 I've contacted live chat over 50 times including emails.
But just keep getting told they are looking at it.
Until recently when I found out that they're "workload is too much"
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Public
3 hours ago
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3 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me a screenshot of your bonus history from September 2025?
- On which game did you place the bet that caused the issue?
- Could you also kindly elaborate on what you mean by the money no longer being in your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
