KingdomCasino.io - Player's winnings have been confiscated.

I deposited €250 at Kingdom Casino and received a welcome bonus. The deposit was successfully charged from my bank account and the casino itself marked the deposit as "Completed" in my account history.

I played normally on the site, completed the wagering requirements, and later requested a withdrawal of approximately €3000.

After the withdrawal request, the casino confiscated my winnings and initially claimed that my deposit "was not correctly processed" and that I "was not charged."

I provided:

* proof of payment from my bank,

* transaction screenshots,

* and transaction exports showing the payment deduction.

The casino then changed their explanation and stated that "no funds were deducted on our side."

However:

* the money was deducted from my bank account,

* no refund has been received,

* and their own system showed the deposit as completed.

I believe the casino’s explanations have been inconsistent and I am requesting assistance reviewing this case.

Attached are:

* bank transaction proof,

* casino screenshots,

* bonus completion screenshot

i’ve got full email conversation

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Dear BB12,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful deposits previously?
• Do you currently have any remaining balance in your casino account?
• Which bonus did you activate on top of your deposit? Could you post a promo code or link you used to activate the offer?

Thank you in advance for your reply.

Best regards,

Kristina