KingdomCasino.io - Player's winnings have been confiscated.

I deposited €250 at Kingdom Casino and received a welcome bonus. The deposit was successfully charged from my bank account and the casino itself marked the deposit as "Completed" in my account history.

I played normally on the site, completed the wagering requirements, and later requested a withdrawal of approximately €3000.

After the withdrawal request, the casino confiscated my winnings and initially claimed that my deposit "was not correctly processed" and that I "was not charged."

I provided:

* proof of payment from my bank,

* transaction screenshots,

* and transaction exports showing the payment deduction.

The casino then changed their explanation and stated that "no funds were deducted on our side."

However:

* the money was deducted from my bank account,

* no refund has been received,

* and their own system showed the deposit as completed.

I believe the casino’s explanations have been inconsistent and I am requesting assistance reviewing this case.

Attached are:

* bank transaction proof,

* casino screenshots,

* bonus completion screenshot

i’ve got full email conversation

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Dear BB12,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful deposits previously?
• Do you currently have any remaining balance in your casino account?
• Which bonus did you activate on top of your deposit? Could you post a promo code or link you used to activate the offer?

Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Thank you for your response.

1. Yes, I have previously made successful deposits at the casino.

2. No, there is currently no remaining balance in my casino account after the winnings were confiscated.

3. I activated the casino’s 200% welcome bonus connected to my €250 deposit. I do not have the promo code anymore, but it was the standard welcome offer available on the website at the time.

My main concern is that:

* the €250 deposit was deducted from my bank account,

* the casino marked the deposit as "Completed" in my account,

* the wagering/bonus was later marked as completed as well,

* and only after the withdrawal request was I informed that there was allegedly a payment issue.

The casino has also provided different explanations during the process regarding the payment status.

Please let me know if you need any additional screenshots or documents.

Best regards,

Jesper

Hello 🙂?

Dear BB12,

Thank you very much for all the information you shared. Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for KingdomCasino.io to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from KingdomCasino.io. I wish I could be of more help.

The casino can reopen this complaint anytime. If they decide to do so, you'll be notified via email.