The player from the United Kingdom is unable to withdraw her winnings of €350 after receiving an email stating that her account was closed due to a breach of the casino's Terms and Conditions. The casino has refunded her deposits of €25 but has permanently blacklisted her account and payment methods.
KingdomCasino.io - Player's account has been closed and winnings confiscated.
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Waiting for Casino Guru to reply
5d 0h 31m 1s
KingdomCasino.io
Safety Index:Very lowCase summary
Discussion
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3 days ago
I deposited money and won fair 350 fair and square no bonus or free spins used.
then got this email when I tried to withdraw
Following a thorough review of your account, we must inform you that we are no longer able to offer our services to you due to a breach of our Terms and Conditions.
While we understand that this may be disappointing, please note that acceptance of our Terms and Conditions is a mandatory part of the registration process, and all users are expected to read, understand, and comply with them. These policies apply equally to every player without exception.
As part of the account closure process, a full refund of your deposits totaling €25 has been issued. The funds have been returned to the original payment method, and you can expect them to appear within 14 working days.
Your account has now been permanently closed, and all associated contact details and payment methods have been blacklisted to prevent any future activity. This measure is final and ensures full compliance with our policies.
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear Anything111,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
