King855 Casino - Player's account is closed and winnings confiscated.

Hi,

Have been with Ausbet33 playing on the king855 platform for bout 2 years. The other day I deposited $50 dollars an got my winnings up to $3429.94.

Went to make withdrawal and they said they would need to check with the provider of one of the games cause 5 of my bet come up with abnormal on my game report. They basically come back to me and said that the provider said I used a third party app on those 5 bets to cheat somehow. So they locked my account banned me from there platform an forfeited all my money. An now won't even talk to me . I had no chance to prove my innocence and definately didn't cheat or use third party app.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Can you access your game history, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I only every play slot machine games. I was playing a variety of games that day and my total money was up around $2500 before I played the game " crazy gold" which is the game they said I cheated on which is totally wrong.

The only verification they do is to check my name and my pay I'd and yes I passed that.

I can't access my game history because they blocked me straight away even after I asked them to not change anything til I speak to there provider about this proof of me cheating. They refused to give me any report and anyway to contact the provider.

I can send you the entire whatz app conversation if you'd like ?

Hi,

How is it going with my complaint?

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots. Kindly include the screenshot provided in your previous message. Some of them arrived way too blurry and hard to read.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hi Katarina,

I've have sent you all the info you requested 3 days ago. Did you receive it?

Hi Katarina,

Can you please let me know what is going on with my complaint. Have you spoken to king855 or Ausbet33 or th provider of th game as I haven't heard anything back from you

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you myleshritchie769 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask King855 Casino for their help in resolving this complaint. We would like to know why was the player's account closed and winnings confiscated.

Thank you!

Hi Peter,

Are asking me that question or is that the question you are going to ask king855?

This is what Ausbet33 sent me which they say is coming from king855 the provider

I wouldn't even know how to use such a third party app . An as I said to Ausbet33 if I was using such an app to cheat to win don't U think I would of been winning every time I placed a bet or deposited. They said to me that the provided said I was cheating because it said abnormal network next to my 5 bets in the white box above this text . When it says abnormal network the game in playing stops because the internet has dropped out.

Dear myleshritchie769, as you may notice, the timer is set to 'waiting for the response of the casino,' which means the question was targeted at them. Thank you for your understanding!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Cheers for that Peter.

If they do not respond and you close the complaint as unresolved. What information are you able to give me to be able to follow it up myself.

Ausbet33 is like they don't really even exist. An when I ask them if I could have the providers details to enquire myself they gave me a link that went to the Chinese website for tourist. That must be telling ya they are dodge

Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I am sorry I could not be of more help on this occasion.

Best regards,

Peter Cole