The player from the United Kingdom had requested a withdrawal two months ago and had still been waiting since January 28th, 2026, for his winnings. He had faced difficulties communicating with support, as the live chat was with a bot and emails went unanswered. The casino had adopted a no reaction policy regarding delayed withdrawals, and multiple attempts to negotiate had been unsuccessful. Due to the player's lack of response to inquiries and reminders from the Complaints Team, the complaint was closed for the moment. The player retained the option to reopen the complaint if he chose to resume communication.
King's Chip Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: £1,500
King's Chip Casino
Safety Index:Very lowCase summary
Discussion
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3 weeks ago
Still waiting from jan 28th 2026 for my winnings.
live chat is a bot
never get reply from emails i have sent
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3 weeks ago
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3 weeks ago
Dear Trickster21,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.
I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.
Could you please forward any communication regarding your withdrawal request to petra.h@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards
Petra
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2 weeks ago
Dear Trickster21,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
