The player from the United Kingdom had submitted a withdrawal request for £4,395 on 9.11.25, but 28 days had passed with no resolution. She had reached out to support multiple times, receiving only one response stating that the request was being processed. The complaint was closed by the Complaints Team due to the player's lack of response to their inquiries and reminders. The player was informed that the complaint could be reopened if she chose to resume communication.
King's Chip Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: £4,395
King's Chip Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
3 months ago
Withdrawal request x £4395 on 9.11.25 (28 days ago). I have emailed and contacted "support" several times- only ever received 1 reply, saying processing. Is it a scam? Are you aware of anyone who has received a payment after such a long period?
Public
Public
3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 months ago
Dear Jojo1967,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- How long have you been a player at this casino?
- Have you passed the KYC verification, please?
- Have you accumulated your funds with the help of bonus, please?
Thank you in advance for your cooperation and reply.
Best regards,
Katarina
Public
Public
3 months ago
Dear Jojo1967,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
