King's Chip Casino - Player’s withdrawal has been delayed.

I’ve deposited over £4200 onto Kingschip1.com, winning a total of just over £15200. No bonuses, free spins or wagering, just pure deposits from my bank account, and I cannot make any contact with the betting site and they are not processing or paying out my withdrawal requests . Does anyone know how I can actually get to speak to a human about this and not AI ?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in and take a screenshot of the payout request? Share it with me at [email protected] as evidence.
• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I can log in and access my account. When I first joined, I had 3 successful withdrawals for small amounts, £98, £298, £99. I passed the verification on the same day that I registered for the account. My winnings were NOT as a result of any bonus / wagering requirements.

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of King's Chip Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from King's Chip Casino. I wish I could be of more help. The casino can reopen this complaint anytime.