The player from Hamburg is facing issues with a €5,000 withdrawal from the casino, which has been showing as 'processing' for several days. Her account was closed despite successful verification, and contacting support wasn't helpful.
King's Chip Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
6d 13h 43m 29s
King's Chip Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
yesterday
Translation
Hello, a few days ago I deposited money into the aforementioned casino and wagered my bonus into real money. I verified my account and requested a €5,000 withdrawal. For days it has been showing as "processing." Today I wanted to check the withdrawal status and was able to log in. I contacted support but unfortunately haven't received a response. I don't have any other accounts with this casino. Can you help me?
Automatic translation:
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Public
10 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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10 hours ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
- When exactly did you create your casino account, and when was it closed?
Thank you in advance for your reply.
Best regards,
Kristina
