The player from Hamburg faced issues with a €5,000 withdrawal from the casino, which had been showing as 'processing' for several days. Her account was closed despite successful verification, and contacting support was not helpful. The complaint was closed as unresolved because the casino consistently failed to respond to mediation attempts, demonstrating a pattern of non-cooperation. Numerous efforts to contact the casino, including emails and live chat, were ignored. The situation remained unresolved due to the casino's lack of communication.
King's Chip Casino - Player’s account has been closed.
Unresolved
Our verdict
No reaction policy
Black points: 341
Amount: €5,000
King's Chip Casino
Safety Index 0.0 Very lowCase summary
Discussion
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3 months ago
Translation
Hello, a few days ago I deposited money into the aforementioned casino and wagered my bonus into real money. I verified my account and requested a €5,000 withdrawal. For days it has been showing as "processing." Today I wanted to check the withdrawal status and was able to log in. I contacted support but unfortunately haven't received a response. I don't have any other accounts with this casino. Can you help me?
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
- When exactly did you create your casino account, and when was it closed?
Thank you in advance for your reply.
Best regards,
Kristina
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3 months ago
TranslationHello Kristina,
I only played on slot machines.
I converted my bonus to real money, or rather, wagered it, and increased my real money balance to €8500, from which I requested a withdrawal of €5000. I contacted support and a VIP manager named "Amber" but received no response.
My account is active again, so I can log in. The payout is still listed as "In Process".
My account is about two weeks old. That was my first deposit at Kingschip Casino.
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3 months ago
Dear Fufitar,
I sincerely apologize for the inconvenience, but we have unfortunately reached a stage where we are unable to proceed with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.
Regrettably, we have no other choice since it seems to be a common practice for King's Chip Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from King's Chip Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
