King's Chip Casino - Player’s account funds are missing.

On 24 January, my account balance reached £557,703.16 following extended gameplay across multiple games. This balance remained visible, and I continued to play normally.

During this session, I also participated in a tournament and was later awarded and paid a £1,000 prize based on this gameplay.

Following this, my account was restricted. When access was restored on 26 January, the balance of £550,899.96 had been removed.

I have contacted the operator multiple times requesting:

The full wallet transaction ledger

Any administrative adjustment record showing where this balance was deducted

Clarification regarding a withdrawal that appeared as cancelled and later as completed under a different reference

To date, I have not been provided with any transaction record or clear explanation identifying where these funds were removed.

I also hold supporting evidence including screen recordings showing normal gameplay, visible balances, and account activity.

My last response from the operator was on 5 March, and despite multiple follow-ups since, I have received no further reply.

I am requesting that the operator provide a full transaction history and explanation for the removal of £550,899.96 from my account, or otherwise resolve the missing balance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with King's Chip Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Please share any supporting evidence of the incident to my email at tomas@casino.guru, or post screenshots here

Please note that the casino has never replied to our complaint resolution center when attempting to mediate issues in the past. Thank you very much in advance for your reply.

Best regards,

Tomas