The player from Australia had won over $6,000 from a $30 deposit but had not received a pending withdrawal of $2,400 for over four weeks. Despite having reached out to live support and email, the responses remained repetitive and unhelpful. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.
KinBet Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: A$2,400
KinBet Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
1 year ago
Do not trust this Casino!
definitely a scam! I won more than 6 grand from a game from 30$ deposit with game bonus to start with, first 800$ payout was fast and the other 2,400$ pending I haven't receive and its been over 4 weeks now!
live support and email replying the same message over and over!
Public
Public
1 year ago
Dear Asteroid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Could you kindly specify what type of bonus you activated and played with? Ideally, send me a screenshot or a link to it.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
