The player from Switzerland has not received his winnings of €200.40 from a bet placed on August 12, 2026. After trying to resolve the issue, he feels ignored and has experienced problems with the site's functionality, contributing to a gaming issue that led to a request for self-exclusion that has not been addressed.
KinBet Casino - Player's winnings are delayed and account self-exclusion is ignored.
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Waiting for Casino Guru to reply
1d 19h 56m 20s
KinBet Casino
Safety Index 6.7 Above averageCase summary
Discussion
Public
Public
1 week ago
Translation
On August 12, 2026, at 2:23:11 AM, I placed a bet with a stake of €2. The winnings were €200.40, but this was not credited to my balance. I then wrote about this in the chat.
And then the whole fiasco began. They asked for a Bet ID – is that the betting ID? No, they said, I have to check my personal history. Well, I didn't come at that time that day because at 7:30 PM, when I clicked "show more," it was back at 7:31 PM, and then it kept happening. I'll send a video showing this.
And now I'm just being ignored everywhere.
I just blew my entire 986.45 account in a fit of rage. So I'm definitely having a bit of a gaming problem.
Therefore, I also prayed for self-exclusion. The Kinbet website states that this will be done within 24 hours. However, I received no response to this email either, neither from support nor VIP, and I have no authorization in the chat, etc. What I also noticed is that the winnings timestamps don't match up.
I simply want my winnings of a ridiculous 200.40 and the self-exclusion.
Thank you
Automatic translation:
Public
Public
5 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
5 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KinBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you?
- Have you asked the casino for a complete game history from the affected period? Have you received any detailed records about your gameplay?
- Was there active bonus during the affected period to your knowledge?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
