KinBet Casino - Player's account is unclosed despite gambling addiction disclosure.

Subject: Formal Complaint – Failure to Close Account After Gambling Addiction Disclosure

To Whom It May Concern,

I am writing to file a formal complaint regarding Kinbet Casino’s failure to close my account despite multiple explicit requests, including disclosure of a gambling addiction.

On January 20, 2026, I contacted your support team requesting that my account be permanently closed due to gambling addiction. I was instructed to send this request via email to support@kinbet.com, which I did the same day.

Instead of actioning my request, I received a response offering a "welcome bonus pack" and asking if I still wished to proceed with account closure. I clearly responded confirming that I did want my account closed. Despite this, no action was taken.

Additionally, I received a follow-up email that did not address my request and instead contained general messaging unrelated to account closure.

Today, I accessed my account and contacted a Kinbet representative to confirm whether any restrictions had been placed on my account. I was informed multiple times that there were no restrictions in place.

As a direct result of your failure to act on my prior request, I continued to have full access to my account and subsequently lost approximately $300.

I again requested that my account be closed due to gambling addiction and was once again instructed to email support@kinbet.com, despite having already done so.

This situation raises serious concerns:

• Failure to action a clear account closure request tied to gambling addiction
• Lack of responsible gambling safeguards (no deposit limits or restrictions offered)
• Continued access to the platform despite prior disclosure
• Inappropriate response offering bonuses after a closure request

I am requesting the following:

• Immediate and permanent closure of my account
• A formal explanation as to why my original request (January 20, 2026) was not actioned
• A full refund of the $300 lost after my initial account closure request, as access should not have been permitted
• Confirmation of your responsible gambling policies and why they were not applied in this case

If this matter is not resolved promptly, I am prepared to escalate this complaint to the appropriate regulatory and consumer protection authorities.

Please treat this matter with urgency.

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Stay safe.

Dear imbrogno4,

Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem regarding your account at Kinbet Casino.

To better understand the situation and assist you effectively, could you please provide more details by answering the following questions?

• Could you please confirm that you are still able to log in to your account?
• Have you maintained any other relevant records or screenshots of your correspondence with the support team?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra