The player from Greece experienced issues with her account at Kinbet, which had been closed without notice after she requested a withdrawal of €800 over 15 days prior. She sought assistance in obtaining a clear explanation for the closure and wished to access her funds. The issue was resolved as she received her winnings despite the account remaining closed. The Complaints Team marked the complaint as 'resolved' and appreciated her cooperation.
KinBet Casino - Player's account has been closed without payout.
Resolved
Our verdict
Case closed
Amount: €800
KinBet Casino
Safety Index:Above averageCase summary
Discussion
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9 months ago
Subject: Request for Assistance – Kinbet Closed My Account Without Paying €800
Dear Casino Guru Team,
I am reaching out to request your assistance regarding an unresolved issue with the betting site Kinbet.
I had a balance of €800 in my account, and I requested a withdrawal more than 15 days ago. Despite repeated follow-ups, the company kept assuring me that the payment would be processed "any moment now." However, no payment was ever made.
Suddenly, and without prior notice, my account was closed, and when I asked for an explanation via live chat, I received only the vague response: "By decision of the management."
I have done nothing to violate their terms and conditions. I feel that I am being denied access to my rightful funds without any valid reason.
I would greatly appreciate it if you could help me resolve this dispute or at least encourage the casino to provide a clear justification and release my funds.
I am happy to provide screenshots and any additional information you may need.
Thank you in advance for your time and support.
Kind regards,
(**** ,Stella )
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9 months ago
Dear Stella1998,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KinBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the account closure as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
Translation
Good morning, I had the account for quite some time before I deposited and won now, I asked to identify it but they told me that it is not necessary unless requested. I made a deposit and used the bonus they gave me and after completing all the wagering required to withdraw the amount, namely x35 on various slot machines, I proceeded to withdraw. Every day in the chat they told me that everything is fine and from moment to moment you will receive the money. Finally they closed my account to apparently avoid payment with an email justification that it is an administrative decision. I have all the evidence needed and requested, please help me
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9 months ago
TranslationBelow I list some of the many details I have and you are asking me for. Thank you.
the email the credentials that I will get my money and the closed account
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9 months ago
TranslationHowever, they continue to apologize and say that they should have deposited it, telling me that I will receive it soon because the withdrawal is in the final stages while they have closed my account.... Big disappointment 
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9 months ago
TranslationFor some strange reason I received my money, the account remained closed but I don't care, so thank you very much for your willingness to help 😀🙏
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8 months ago
Dear Stella1998,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
