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Subject: Request for Assistance – Kinbet Closed My Account Without Paying €800

Dear Casino Guru Team,

I am reaching out to request your assistance regarding an unresolved issue with the betting site Kinbet.

I had a balance of €800 in my account, and I requested a withdrawal more than 15 days ago. Despite repeated follow-ups, the company kept assuring me that the payment would be processed "any moment now." However, no payment was ever made.

Suddenly, and without prior notice, my account was closed, and when I asked for an explanation via live chat, I received only the vague response: "By decision of the management."

I have done nothing to violate their terms and conditions. I feel that I am being denied access to my rightful funds without any valid reason.

I would greatly appreciate it if you could help me resolve this dispute or at least encourage the casino to provide a clear justification and release my funds.

I am happy to provide screenshots and any additional information you may need.

Thank you in advance for your time and support.

Kind regards,

(**** ,Stella )

Dear Stella1998,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KinBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the account closure as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, I had the account for quite some time before I deposited and won now, I asked to identify it but they told me that it is not necessary unless requested. I made a deposit and used the bonus they gave me and after completing all the wagering required to withdraw the amount, namely x35 on various slot machines, I proceeded to withdraw. Every day in the chat they told me that everything is fine and from moment to moment you will receive the money. Finally they closed my account to apparently avoid payment with an email justification that it is an administrative decision. I have all the evidence needed and requested, please help me

Καλημέρα σας είχα τον λογαριασμό για αρκετό καιρό πριν κατάθεσω και κερδίσω τώρα,ζήτησα να τον ταυτοποιήσω αλλά μου είπαν ότι δεν χρειάζεται παρά μόνο αν ζητηθεί.Εκανα μια κατάθεση και χρησιμοποίησα το μπόνους που μου δίναν και αφότου ολοκλήρωσα όλο το τζιραρισμα που απαιτούνταν ώστε να γίνει αναληψιμο το ποσό δηλαδή x35 σε διάφορους κουλοχέρης,προχώρησα σε ανάληψη . Καθημερινά στο τσατ μου λέγανε ότι όλα είναι καλά και από στιγμή σε στιγμή θα λάβεις τα χρήματα.Τελος μου κλείσανε το λογαριασμό για να αποφύγουν προφανώς την πληρωμή με αιτιολόγηση email ότι είναι διοικητικής απόφασης.Εχω ότι αποδεικτικό στοιχείο χρειάζεται και μου ζητηθεί,παρακαλώ για την βοήθεια σας

Below I list some of the many details I have and you are asking me for. Thank you.

the email the credentials that I will get my money and the closed account

Παρακάτω παραθέτω ορισμένα από τα πολλά στοιχεία που έχω και μου ζητάτε.Ευχαριστώ

το email τα διαπιστευτήρια ότι θα πάρω τα χρήματα μου και ο κλειστός λογαριασμός

However, they continue to apologize and say that they should have deposited it, telling me that I will receive it soon because the withdrawal is in the final stages while they have closed my account.... Big disappointment

Παρόλα αυτά συνεχίζουν να μου λένε συγνώμη και ότι θα έπρεπε να τα έχουν καταθέσει, λέγοντας μου ότι σύντομα θα τα λαβω γιατί η ανάληψη είναι σε τελικό στάδιο ενώ μου έχουν κλείσει τον λογαριασμό.... Απογοήτευση μεγάλη

For some strange reason I received my money, the account remained closed but I don't care, so thank you very much for your willingness to help 😀🙏

Κατα κάποιο περίεργο λόγο έλαβα τα χρήματα μου,ο λογαριασμός έμεινε κλειστός αλλά δεν με απασχολεί,οπότε σας ευχαριστώ πολύ για την διάθεση σας για παροχή βοήθειας 😀🙏

Dear Stella1998,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru