The player from the Netherlands faced a delay of over a month for his withdrawals, with the support team attributing the issue to technical difficulties with the payment provider. After the player confirmed that his account was verified and that he had made three withdrawals, he was informed that the withdrawals could be canceled. Upon doing so, he successfully processed the withdrawals via instant transfer, which arrived immediately. The issue was then resolved.
Kaasino Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €5,100
Kaasino Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
10 months ago
Translation
I have been waiting for over a month for my withdrawals.
The support team is blaming the payment provider, claiming it is due to technical difficulties.
Automatic translation:
Public
Public
10 months ago
Hello pampelmo88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kaasino Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
10 months ago
Translation
Hello,
My account has been successfully verified. Since approx. 13.12.24
I made a total of 3 withdrawals. One was via instant transfer and arrived the same day. The other two were made via bank transfer (17.12.24).
I'm still waiting for the two payouts today. I'm in contact with support every day. I'm constantly told that there are technical difficulties with the payment provider and that they're in contact with them. That was also over two weeks ago.
I did not claim any bonus.
Edited
Automatic translation:
Public
Public
10 months ago
Translation
Hello,
Today, support told me that it was finally possible to cancel my withdrawals. I did that and then made the withdrawals via instant transfer. The money arrived immediately. So the case was solved. Thank you for your effort.
Automatic translation:
Public
Public
10 months ago
Dear pampelmo88,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
