Kaasino Casino - Player's account is closed but deposits are allowed.

I closed my account on 09/05/2026 however they have allowed me to continue to deposit regardless. I have emailed them but they are not willing to refund the deposits even though they were placed on a closed account due to gambling issues.

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Dear Amylouh,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

To better understand the situation, please answer the following questions.

• Do I understand correctly that your account was closed and inaccessible on May 9, 2026?
• Could you please provide the amount and dates when you made the deposits?
• Please forward me the complete email threads containing your communication with the casino's customer support. Please do not send screenshots, but the original, uncropped email messages instead. My email is jean.s@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

Hi Jean, I contacted kaasino on the 9th May 2026 and they confirmed the same day that it was closed however I didn’t go into their site to check as obviously I was trying to avoid gambling, I deposited as follows:

26/05 £150

02/06 £220

10/06 £100

11/06 £70

18/06 £50

19/06 £191

20/06 £55

30/06 £470

01/07 £90

total of £1396

i will forward the emails to you now, thank you