Kaasino Casino - Player's account has been closed permanently.

Hello.

my account was closed back in 2024 for gambling addiction. Permanent.

after a while in 2026 my account was reopend with a welcome back bonus.

with that bonus I won 3000 euro and lost it all again.

I did close my account again for the same reason.

few months later I did receive a mail that my account was reopend with a bonus.

then the problem starts. I did lose over 3000 euro deposits. Never got any witrawal done. Asking to close my account but my vip manager told me this was technically not possible.

so I did lose some more. Came to an agreement for a cashback bonus for every 500 euro deposits.

they did know about my problem. Never anticipated in that matter and just let me play and lose allot.

i did ask for a refund since the reopening of my account. After that my account was permanently closed by the highest manager.

this is an act of unfairness. Letting me play knowing about my problem. And then just ignore the fact of there wrong doing.

i am please asking to open this case and help me to get my money back or even a compensation for this loss.

if they want it act fair. There should be a compensation.

also they did chance the bonus rules in the time I was playing there first it was an max cashout of 10000 euro

after it was only 50 euro. So I did win once with freespins. Big win over 2000 and they confiscated the bonus winnings back to 50 euro.

that playing with my addiction since that win and confiscation I did lose even more of my own money offcourse

This casino is aiming for problem gamblers.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kaasino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player account accessible to you? Can you log in?
• Could you please specify when you were active in the casino during the most recent reopening of your account? (date range)
• Send emails or chat transcripts and further evidence to support your complaint to my email at tomas@casino.guru, or post screenshots here

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas