K8 Casino - Player's winnings have been confiscated.

In October and November of last year, the casino forcibly confiscated a total of approximately 470,000 yen from me. The casino treated it as fraud, but ultimately they were unable to tell me the details of the violation of their terms and conditions, the time when the violation occurred, or the type of machine (pachislot).

The first time, I won about 200,000 to 250,000 yen on a machine called L Sengoku Otome 4, and the next day I won about 150,000 yen on the exact same machine. For some reason, the latter winnings were treated as fraudulent. The total amount confiscated was 1,067,709 USDC.

The second time, I didn't know which machine had been fraudulently used, and all of my winnings from several days were confiscated. I was unable to withdraw my money midway, so I contacted the casino, who said there was no problem and I continued playing. However, there was actually a problem, and I continued playing for several days, so all of my winnings were confiscated. The total amount confiscated was 998.29 [XRP].

I did not play on machines that were hitting jackpots or use multiple accounts, which are clearly prohibited by the casino. The casino did not point out these things. I was just playing normally and was treated as cheating. I asked the casino multiple times about the type of cheating, the time, and the machine, but they would not tell me. Since I did not cheat in the first place, I think there is no way to explain it.

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Dear gr4qaadf444,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before your winnings were confiscated?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

-Can you tell us which games you focused on - slots, live casino, sports betting, etc.?

→The game is pachinko and slot. Pachislot is different from video slots and is a game that is only available in Japan.

-Did the winnings pass verification before being confiscated?

→ What exactly does consideration mean?

Have you accumulated winnings with or without an active bonus?

No bonuses used.

Dear gr4qaadf444,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can attach screenshots here.

Thank you for your patience and cooperation.

Due to system maintenance at the casino, past communications with the casino are currently unavailable, so please wait a little longer.

Dear gr4qaadf444,

Thank you for your response.

Casinos typically notify players of such decisions via email. Could you please confirm whether you have received any communication from the casino regarding this matter?

If so, I would appreciate it if you could share your correspondence with the casino related to this issue. You may forward it to me at attila.g@casino.guru, or alternatively, you can attach screenshots here.

Thank you for your cooperation.

Dear Attilia,

I have sent you the three emails I received from K8.

There have been multiple emails because funds were seized multiple times, but not all of the seizures have been emailed to me.

I requested K8 to elaborate on the violations, but was met with a standard email response. The second confiscation, in particular, included all of the games I played on dozens of machines over the course of a few days.

Dear Attilia

Regarding the second confiscation, K8 is 100% at fault and guilty. When I was unable to withdraw my money, I asked K8 if it was okay to play and bet. K8 said it was okay, so I bet. However, after this answer, I played on more than a dozen machines, and about two days' worth of bets were deemed invalid, and all of my winnings during this period were confiscated.

Dear gr4qaadf444,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello yonezawagyu026,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite K8 Casino to join the conversation.

Dear K8 Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence directly to me at michal.k@casino.guru for an independent assessment.

Thank you in advance.

Dear Michal,

Thank you for your response.

I sent a picture via email. I tried to withdraw my funds around 1:00 PM on November 22nd of last year, but was unable to do so. When I contacted K8 Casino about this issue, they said it was okay to continue playing. However, the second confiscation of funds also included bets made after this time.

Thank you for your continued support.