K8 Casino - Player’s winnings have been confiscated.

It started with a refusal to withdraw money three days ago, and when I asked why, support contacted me to say that fraudulent activity had been detected by k8's provider (Atupachi).

When I asked more about it, I was told that fraud had been detected in the pachinko parlor and was not told anything more. The currency I used, USDT, worth about 50,000 yen, had been confiscated and I am now unable to withdraw about 230,000 yen.

The likely cause is that he won a jackpot on Atupachi (a provider), used the coins he won from the jackpot to play for free, and increased his funds.

However, when I contacted k8, they said that there was no problem with playing with the jackpot, so I don't know what part of it was fraudulent.

Even when I contacted k8 and the provider Atsupachi, they just kept asking each other for help. I was just being passed around.

I would appreciate some help.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

How long have you been playing at this casino?

Have you accumulated your balance from playing Pachinko only?

Please request the casino to send you your gaming history in Excel format, and then forward the file to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Thank you Veronica for your reply.

Have you ever successfully withdrawn money from this casino?

Yes! There is.

How long have you been playing at this casino?

Probably about two years.

Are you saving up your balance just by playing pachinko?

This question is a bit vague and may be difficult to understand, but K8 Pachinko (Atsupachi) has wallets with gold and silver medals, and the gold medals are real money that can be used in all casino games (video slots, etc.).

Silver medals are kept as bonus medals when you receive a bonus or jackpot.

The problem this time was that the silver medals had increased by about 450,000 due to winning the jackpot (a bonus run by Atsupachi), and because the player was playing with almost no gold medals, the silver medal bonus was used to increase the number of gold medals, meaning that the player was able to earn money while playing for free.

Also, silver medals are depleted faster than gold medals.

So, to answer your question, I think the balance is built up just from pachinko (Atsupachi).

Please ask the casino to send you the game history in Excel format and forward that file to me. veronika.f@casino.guru .

I am currently unable to make a request regarding this matter. The reason is that I am not satisfied with the matter and have inquired about it many times, so I am no longer able to contact support.

You are blocked.

Additionally, although the casino has a way to check game history, it would be difficult to submit the entire history as it would be quite a large volume, and even when I asked k8 about the time (date) when the rules were violated, they would not tell me.

Dear keypuyo777

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Thanks for your reply Veronica!

Thank you for your cooperation!

Thank you for your continued support, Mr. Kubo.

Dear keypuyo777,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from K8 Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear K8 Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons behind the confiscation of the player's winnings? A detailed response will help us ensure a transparent and fair review of the situation.

Thank you in advance for your cooperation.

Best regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you for your reply, Kubo.

Thank you for your continued support.

Dear keypuyo777,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

Unfortunately, since the casino is regulated by the Curaçao Gaming Authority (CGA) - also referred to as the Curaçao Gaming Control Board (GCB) - there is currently no formal process for handling individual player complaints. The CGA has publicly stated that it does not have the authority to mediate disputes or arbitrate between players and operators, and therefore cannot order compensation or provide binding resolutions.

However, the CGA has also acknowledged that player complaints are valuable in identifying potential breaches of licensing obligations. They are actively working on implementing measures to address such matters more effectively in the future. For this reason, it is still worth submitting your complaint through their official contact form or by sending an email to their address at complaints@cga.cw.

Please make sure to include the name of the casino’s operator in your submission, as omitting this information may result in the complaint being disregarded.

You can find further guidance on submitting complaints to regulators on this link.

If you need help preparing your complaint or receive a response from the regulator, feel free to contact me at jakub.m@casino.guru.

I'm truly sorry I couldn't offer a more favorable resolution in this case.

Best regards,

Kubo