The player from Canada won 10,000 but only received 3,500 before his winnings were confiscated and his account closed due to issues related to his U.S. passport, despite not being in the United States while playing.
JustCasino.io - Player's winnings have been confiscated and account closed.
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Waiting for Casino Guru to reply
5d 23h 4m 14s
JustCasino.io
Safety Index 6.4 Below averageCase summary
Discussion
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3 days ago
i won 10000 they gave me 3500 and after i submitted verification they confiscated my winnings and closed my account because my passport is from the united states when i wasn’t in the united states when i was playing
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yesterday
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yesterday
Dear suckmyclip,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me a few questions so I better understand the situation.
- What country did you specify in your player profile when registering your account?
- Where is your permanent place of residence?
- When did you register and when was your account blocked?
- Could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website?
I hope we will be able to help you to resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
