Jupi Casino - Player's withdrawal has been delayed.

Jupi casino doesn't pay out winning.

On August 15th I won 28,000 EU. I have already passed all verification checks.

I had 3 withdrawals on 31.08.2023, 04.09.2023 and 08.09.2023 for 500 EU.

I haven't been able to receive my next withdrawal since 13.09.2023.

They are not rejecting the payment, but simply leaving in pending my withdrawal.

Now I have 9,000 EU on my account. I am not sure that I can withdrawal this money.

Dear Lira22, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that the first three withdrawals have been successfully processed? Have you accumulated your winnings with or without an active bonus?

Thank you in advance for your reply.

Best regards, 

Kristina

Hi, Kristina

I don't use any bonus.

I have already received the first three withdrawals. 

Today is 25.09. I finally received the fourth withdrawal of money to my account. 

I waited 22 days for my last withdrawal. Usually on e-wallet the withdrawal of money takes from 0-24 hour. They play for time so that the player loses all his winnings. 

I don’t know how long I will wait for my next withdrawal. 

Thanks anyway for the support.

Regards

Could you please provide clarification on the balance remaining in your casino account? Are there any pending withdrawals at the moment?

Hi, Kristina, my balance is 7,000 EU in this casino. I still waiting my next withdrawal.

I am sure that at this point it is only a matter of time before you receive the rest of your winnings. Do I understand correctly that you are only allowed to have one pending withdrawal at a time?

Dear Lira22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.