Juega Con El King Casino - Player’s account closure requests are ignored.

Very bad experience with this casino. I repeatedly requested the closure of my account due to gambling addiction problems, and they never implemented effective self-exclusion or responsible gambling measures.

Terrible service, zero transparency, and absolutely no commitment to user protection. I recommend being very careful.

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Dear Crespo1650,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• When was the first time you informed the casino that you suffer from a gambling addiction?
• Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?
• Do I understand correctly that you still have access to your casino account?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina