HomeComplaintsJokery Casino - Player's withdrawal requests are repeatedly rejected.

Jokery Casino - Player's withdrawal requests are repeatedly rejected.

Opened
Current status

Waiting for player to reply

6d 8h 12m 35s

Jokery Casino
Safety Index:High

Case summary

The player from Germany faces issues with withdrawing money to the casino, as his withdrawal requests are severely limited and consistently rejected. He receives no email responses, and the support chat only provides excuses.

Public
Public
yesterday

Withdrawals have been severely limited and are repeatedly rejected. I receive no response via email, and the support chat only makes excuses.

Public
Public
15 hours ago

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Public
Public
15 hours ago

Dear Davidcon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

  • Have you made any successful withdrawals before?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

Davidcon has 6d 8h 12m 35s to reply

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