Jokery Casino - Player's withdrawal request is delayed.

Originally tried to cashout.$120 got sickness waiting and the cancelations so I played it now im at $900 to cash out and to try and help with my "KYC verification made a $50 bitcoin deposit and have also tried to cash out through bitcoin with having more cancelations and there customer support sending me the same messages everytime telling me im missing documents or the documents arnt good enough but I legit am pretty active in the casino world and am creating new casino profiles multiple times weekly and passing all their KYC easily or with minimal complication. JOKERY casino is like all the other non legit casinos that will fight to the death and do everything in their power NOT to pay you pretty sad I gotta get GURU involved as they know that doing dirty buisness could get them blacklisted and really effect their buisness but lots of people won't fight for the money they win and will give up and im not going down without a fight JOKERY I win fair and square

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Dear msheeler86,

Thank you very much for submitting your complaint. I’m sorry to hear about the repeated withdrawal cancellations and the difficulties you’re experiencing with the KYC verification process.

To better understand the situation and determine how we can proceed, I kindly ask you to clarify a few important points:

• What is the current status of your latest withdrawal request (pending, cancelled, or under review)?
• Which documents has the casino requested for KYC verification, and which of them have you already submitted?
• Did the casino specify which documents were rejected and for what reason (for example, unclear image, expired document, missing information)?
• Have you received any written confirmation from the casino stating that your KYC is approved, partially approved, or still incomplete?

If you have screenshots of the KYC requests, rejection messages, withdrawal history, or any email or chat communication with Jokery Casino, please upload them here or forward them directly to petronela.k@casino.guru so we can review the evidence carefully.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear msheeler86,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petronela