Jokery Casino - Player's winnings have been reduced.

I played a game allowed at the casino and used my own money to get bonus money. I was able to complete the wagering with the bonus money. I have received a balance of 70 euros, which was transferred to my own balance after the wagering. I confirmed my account, after which I made a withdrawal on 8.4.2026, if I remember correctly. I went to jokery on 14.4.2026 and noticed that my balance was 30 euros and my withdrawal had been canceled.

I asked in the chat why my withdrawal was canceled and why 40 euros were taken from me. They asked me to verify my account again and said that the bonus had expired. There was no longer any bonus and I had completed the wagering within the required time. They told me that they had sent me an email about it.

I hope something will be done about it because the wagering was completed and the winnings were transferred to my own balance so no rules were broken and there is no reason why my balance should have been reduced for any reason. I have documents and pictures of the chats.

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Dear Gamess,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Do I understand correctly that your winnings were transferred to the real money balance after you completed the wagering requirements?

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina