Joker's Ace Casino - Player's withdrawal is significantly delayed.

Requested withdrawal on October 10. Was informed that the max delay would be 21 business days. Since then numerous "chats" with the AI bots of their customer support but they always had the same answers: high workload, strict security checks, and my withdrawal was still being processed and would be finalized "soon"… Now we are December 8, again I tried to chat but again the same answers. It seems that (probably because I said I would contact a lawyer, it seems I have no more access to the "live chat support", so I sent an email to their support itself….

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas