Joker's Ace Casino - Player’s withdrawal is delayed.

Withdrawal of €2000 pending since December 22. No bonus used. Casino ignores emails. Multiple players report same issue. Complaint already filed with Curaçao authority.

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Dear Daniel0,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received some complaints about delayed withdrawals from this specific gambling establishment. Despite several cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

To clarify your issue:

• Have you made any successful withdrawals before?
• Can you confirm if you have provided all necessary documentation for the withdrawal?
• Could you please confirm that you have passed the KYC verification?

Thank you in advance for your cooperation and reply.

Best regards

Petra