Jokabet Casino - Player’s withdrawal is repeatedly declined.

So I have asked the casino to withdraw my money they have accepted everything but keep coming back with deposit proof, I keep sending it but they keep declining it. I just need to withdraw my money and they are making it impossible please can you help me.

Dear danii00799,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Do I understand correctly verifying your payment method is the only obstacle in completing the verification process?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

So they have verified my account now however keep cancelling my withdrawal

i withdrawed on Tuesday 3,000 they accepted it and then declined it today I also drew out 3,000 last night which they have again accepted but waiting for them to decline again even though my account is all verified 

Has your withdrawal been processed or have you been offered any alternative solutions to withdraw your winnings?

Please let me know if you need further assistance. I'll wait for any news from you.

Dear danii00799,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.