The player from Sweden lost €1600 at Jetton and is seeking a refund. He notes that his account was blocked after he requested a break, yet he feels he was allowed to continue playing and is distressed by the situation.
JetTon Casino - Player demands refund after account is blocked.
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Current status
Waiting for Casino Guru to reply
6d 10h 32m 20s
JetTon Casino
Safety Index 5.5 Below averageCase summary
Discussion
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13 hours ago
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13 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JetTon Casino. We recommend you look for professional help urgently, with the help of friends and family first and foremost, as our service isn't equipped to handle the emergency you are facing promptly.
Please allow me to ask you a few questions so we can better determine how to assist you.
- Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, if available, to my email at tomas@casino.guru
- When was the last time the casino allowed you to deposit?
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
